Last updated: July 3, 2026
These Terms of Service explain the rules for using the Tevnx website, browsing products, placing orders, and contacting support. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. This store is operated by BOWEN HILLS RETAIL PTY. LTD.. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Because Tevnx is a focused storefront, product information is organized around practical attributes such as dimensions, materials, package contents, care notes, and intended household use. Tevnx keeps the same business identity across policy pages, footer details, checkout expectations, and customer service references.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This governing law statement follows the legal business address and registration information supplied for BOWEN HILLS RETAIL PTY. LTD..
Product Information and Store Content
We prepare product pages for stainless steel vacuum insulated travel tumblers with practical titles, photos, dimensions, materials, colors, package contents, care notes, and intended-use information. Small differences can happen because of screen settings, lighting, production batches, or measuring methods. Questions about stainless steel vacuum insulated travel tumblers are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Customers should use purchased items only for their stated purpose and follow any product page, packaging, care, safety, or installation guidance. Support reviews may consider misuse, improper care, unauthorized modification, or use outside the stated purpose.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments or other payment methods shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to BOWEN HILLS RETAIL PTY. LTD. unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Insulated Drinkware Product Scope
Tevnx listings describe stainless steel vacuum insulated travel tumblers, capacity, lid formats, powder coat finishes, and everyday beverage use only. They are not medical hydration devices, guaranteed leak-proof containers, electronic temperature controllers, car accessories, or beverage products. Customers should review capacity, lid type, dimensions, color, and intended drink use before checkout.
Temperature retention, lid performance, and cup-holder fit can vary based on beverage temperature, lid position, preheating or precooling, room conditions, movement, cleaning method, and cup holder shape. Tevnx provides product facts and images, but customers are responsible for choosing the tumbler format suitable for their routine.
SECTION 5 - CONTACT INFORMATION
Company Name: BOWEN HILLS RETAIL PTY. LTD.
Store Name: Tevnx
Business Address: U 84 95 Rouse St Port Melbourne, 3207 Australia
Email: support@tevnx.shop
Phone: +61480803074
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST