Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy explains how Tevnx reviews return requests, exchanges, return labels, inspections, and approved refunds. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For stainless steel vacuum insulated travel tumblers, return inspection may include checking material condition, included components, original packaging, and whether the item has been used beyond normal inspection. Questions about stainless steel vacuum insulated travel tumblers are easier to resolve when the customer provides the order number, item name, and clear context about fit, condition, delivery, or use. For drinkware orders, support language refers to ensuring delicate glassware, tumblers, or ceramic mugs arrive intact and match the listing details.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned items should be clean, complete, undamaged, and sent back with original packaging, tags, manuals, accessories, and included parts where applicable. Items affected by misuse, improper care, unauthorized changes, or ordinary wear may not qualify unless consumer law requires otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, you can contact us at support@tevnx.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To initiate a return review, send one clear message with the checkout email, item name, and any helpful condition photos.

Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: U 84 95 Rouse St Port Melbourne, 3207 Australia.

When opening a return request, include the order number, checkout email, item name, and reason for return. For damaged, defective, or incorrect items, photos or video of the product and packaging help us review the case clearly. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone.

RETURN SHIPPING FEES

If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.

For accepted returns, the return label is included in the package, free.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

Insulated Tumbler Condition Review

Tevnx returns are reviewed for new-only condition, clean stainless body, unused interior, lid completeness, original packaging where possible, and no beverage residue. We may check the lid seal area, slider or flip mechanism, rim, powder coat finish, base, and interior surface before approving a return.

Items may not qualify as new-only returns if they show coffee stains, tea odor, water marks from use, scratches from cup holders, dents from drops, dishwasher damage, missing lids, altered parts, or residue from beverages unless the issue is a verified delivery defect, wrong item, or transit damage.

Tumbler Evidence for Support

If a customer reports a defect, wrong lid, missing piece, or damaged package, useful photos include the full tumbler, lid top, drinking opening, stainless interior, base, package label, and the specific damaged area. Beverage photos or temperature-test videos are usually not needed for a first review.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges are available when the requested replacement is in stock and the returned item meets this policy. If an exchange cannot be completed, an approved return may be refunded to the original payment method. Customers may request cancellation before the order has been processed or shipped.