Tevnx provides direct assistance for tumbler specifications, PayPal checkout, active orders, Singapore deliveries, returns, and replacement-part questions. The identity below names the Australian company operating the store and the verified channels customers can use.
OUR IDENTITY
Legal Business Name: BOWEN HILLS RETAIL PTY. LTD.Store Name: Tevnx
Physical Business Address: Unit 84, 95 Rouse St, Port Melbourne, VIC 3207, Australia
ABN: 89 146 970 621
ACN: 146 970 621
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). This Singapore-time weekday schedule matches the order-handling calendar. Messages received later remain queued for the next service period, while a carrier trace, payment review, or returned-item inspection may need additional follow-up after the relevant record becomes available.
HOW TO REACH US
Current Support Email: support@tevnx.shopBusiness Phone Number: +61 480 803 074
For order assistance, provide the order number, checkout email, and a concise account of the requested outcome. For a pre-purchase question, identify the Tevnx tumbler and the fact being checked, such as capacity, body dimensions, steel grade, lid format, handle, grip band, straw, seal, or package contents. If an item arrives incorrect or condition-affected, photographs of the tumbler, components, outer parcel, and shipping label can help compare the delivery with the order record.
Photographs assist review but do not replace mandatory consumer rights. Customers should never send passwords, complete card numbers, security codes, or unrelated identity documents by email. We request only the order information reasonably needed to investigate the stated issue.