This Contact Us page lists the official customer service and business identity information for Tevnx so customers can verify who operates the store. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: BOWEN HILLS RETAIL PTY. LTD.
Store Name: Tevnx
Physical Business Address: U 84 95 Rouse St Port Melbourne, 3207 Australia
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@tevnx.shop
Business Phone Number: +61480803074
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
For faster support, customers should send one clear message per order issue and include any photos or measurements that help us review the request. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone.
Customer messages are reviewed during the support hours above. If a request involves shipping, return inspection, payment verification, damaged goods, or carrier review, we may ask for extra order details before the case can be completed.
INSULATED TUMBLER ORDER QUESTIONS
For Tevnx tumbler questions, include the product title and the detail you want reviewed, such as capacity, lid style, drinking opening, powder coat finish, stainless interior, base, package count, or damaged area. Close product photos are more useful than beverage photos or vehicle interior photos.
We can help with order status, missing lids, product condition, returns, exchanges, and product-page clarification. We do not provide medical hydration advice, guaranteed temperature-test results, or car cup-holder compatibility guarantees.