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This Payment Policy explains how Tevnx accepts payments, shows order totals, and protects checkout information through PayPal. Our default checkout payment provider is PayPal.
Before authorization, the Buyer can review the selected tumbler, color, capacity, quantity, lid configuration, delivery details, PayPal method, product subtotal, and zero-charge shipping and tax fields. This review step helps identify an accidental duplicate or incorrect configuration before a transaction is submitted.
ACCEPTED PAYMENT METHODS
PayPal is the default payment method. Customers complete payment through the PayPal option shown at checkout.
The live checkout is the authoritative list of available methods, and the storefront payment icon must remain aligned with PayPal. Availability can depend on the Buyer location, PayPal account or guest eligibility, browser, device, funding source, issuer rules, and current PayPal settings; Tevnx does not promise a wallet or card route that is absent from checkout.
SSL ENCRYPTION & DATA PROTECTION
Payments are securely submitted to PayPal for authorization. PayPal handles payment credentials within its own protected payment environment.
Encrypted transmission sends payment credentials to PayPal without placing complete card numbers or security codes in Tevnx product, policy, or support records.
PCI-DSS COMPLIANCE LEVEL 1
PayPal maintains payment-security controls for transactions processed through its service. Our store receives the payment status and order information needed to fulfill the purchase.
NO CREDIT CARD STORAGE
We do not collect, store, or have access to complete card numbers or card security codes. Payment credential verification is handled by PayPal and the relevant financial institution.
TRANSACTION CURRENCY & TRANSPARENCY
All prices on our website are listed and charged in United States dollars, shown with the $ symbol and USD currency code. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. At checkout, Standard Shipping: $0.00 USD and Tax: $0.00 USD. We never charge any hidden processing fees, handling fees, or unannounced taxes.
Payment Authorization and Capture
A Tevnx order enters normal fulfillment only after PayPal returns a successful authorization result. A temporary pending entry can appear while PayPal or a funding institution completes its checks; customers should not submit the same tumbler order again unless the first attempt has clearly failed and no order confirmation exists.
Billing Information
The Buyer must provide current billing details and review the delivery information before approving PayPal. A material mismatch, declined funding source, or incomplete verification can keep the order from advancing and may require the customer to resolve the matter with PayPal or the funding institution.
Failed or Pending Payments
A failed transaction does not create a paid Tevnx order. If the result remains pending, the customer should check PayPal and the funding source before retrying, because repeated submissions can create separate authorizations or orders.
Fraud Review
Tevnx may hold, refuse, limit, or cancel an order when billing, transaction, delivery, or order-pattern information indicates unauthorized use or another material risk. When a captured transaction belongs to a canceled order, the refund is returned through PayPal to the original payment method.
Refunds
After a return is received, inspected, and approved under the Return & Refund Policy, Tevnx submits the refund through PayPal to the original payment method. PayPal, the bank, or card issuer controls the later posting time.
TAXES AND DUTIES
No taxes, duties, or other government charges are added to the order at checkout. The Tax field displays $0.00 USD. Customers pay only the product total shown before payment because standard shipping is also $0.00 USD.
Payment Support
For payment questions, contact support@tevnx.shop or +61 480 803 074. Include the order number and transaction date, but never send a password, complete card number, or security code. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).