Payment Policy

Last updated: July 3, 2026

This Payment Policy explains how Tevnx accepts payments, shows order totals, and protects checkout information through Shopify Payments. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. Our checkout is powered by Shopify Payments.

Checkout review is designed to show customers the payment method, order total, shipping charge, and billing details before the payment is authorized. Customers in Singapore should be able to compare product details, shipping expectations, and return steps without finding conflicting statements.

ACCEPTED PAYMENT METHODS

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.

Digital Wallets: Apple Pay, Google Pay, Shop Pay.

Available payment methods are shown at checkout and should match the payment icons displayed in the store footer. Payment options displayed at checkout may depend on customer location, device, browser, card issuer, and the payment settings available through Shopify Payments.

SSL ENCRYPTION & DATA PROTECTION

All transactions are processed through Shopify Payments, a secure payment gateway. Your credit card information is encrypted using Secure Sockets Layer technology (128-bit SSL encryption) and stored with AES-256 encryption.

This means checkout data is safeguarded using industry-standard encrypted transmission before payment details are handled by Shopify Payments.

PCI-DSS COMPLIANCE LEVEL 1

Shopify is certified Level 1 PCI-DSS compliant. This compliance extends to all credit card transactions processed via Shopify Payments on our store, ensuring your financial data is protected by the highest industry standards.

NO CREDIT CARD STORAGE

We do not collect, store, or have access to your actual credit card numbers or security codes. All payment credential verification is handled directly by Shopify Payments and the respective card issuing bank.

TRANSACTION CURRENCY & TRANSPARENCY

All prices on our website are listed and charged in USD. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. We never charge any hidden processing fees, handling fees, or unannounced taxes.

Payment Authorization and Capture

Orders move forward after payment is successfully authorized. A bank, card issuer, wallet provider, or Shopify Payments may show a pending authorization before the charge is fully captured or settled.

Billing Information

Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.

Failed or Pending Payments

If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.

Fraud Review

For customer protection, orders may be reviewed when payment details, billing information, or order behavior appears inconsistent. A suspicious or unauthorized order may be canceled and refunded through the original payment route.

Refunds

Approved refunds are issued to the original payment method through Shopify Payments. Bank and card issuer processing times may vary after the refund is submitted.

Taxes and Duties

Taxes, duties, or other charges shown at checkout are based on the available store settings and applicable rules. Customers are responsible for reviewing the final amount before payment.

TUMBLER CHECKOUT REVIEW

Before authorizing payment, Tevnx customers should confirm the selected tumbler capacity, color, lid style, quantity, and shipping address. A twist-lock coffee tumbler, tapered slider-lid car cup, and compact press-flip tumbler have different prices, dimensions, and package contents.

Payment confirmation applies only to the physical Tevnx drinkware order shown at checkout. It does not include beverages, replacement lids not listed, cup-holder adapters, cleaning services, warranty subscriptions, or accessories not shown on the product page.

NO OFF-PLATFORM TUMBLER PAYMENTS

Tevnx customers should complete payment only through this website checkout. We do not request separate payments through chat apps, bank transfer, or unrelated payment links for tumbler reservations, replacement parts, faster support, or hidden shipping upgrades.

ORDER TOTAL TRACEABILITY

Each Tevnx payment record connects the order number to the selected tumbler title, capacity, quantity, shipping address, payment method, and checkout email. This helps support review refunds, exchanges, missing lid claims, or delivery questions without asking customers to send card numbers by email.

TEVNX PAYMENT AND LID MATCHING

For Tevnx orders, payment records are matched to the exact tumbler listing purchased, not to a broad drinkware category. This distinction matters because twist-lock, slider-lid, and press-flip tumblers have different capacities, lid parts, shapes, and support outcomes.

If a customer orders more than one tumbler, the checkout total should reflect the selected quantities before payment is submitted. Tevnx does not add surprise lid fees, beverage subscriptions, cup-holder charges, cleaning-service fees, or handling surcharges after checkout.

PAYMENT SUPPORT BOUNDARIES

Tevnx payment support can review order status, refund status, duplicate payment concerns, failed authorization, or a mismatch between payment confirmation and the tumbler items ordered. Support cannot see full card numbers and will not ask customers to email card details, security codes, or banking passwords.